Tuning File Refund & Retuning Policy
Standard Stage 1 and Stage 2: Customers may request a refund within 14 calendar days of file delivery.
Custom tuning: Custom tuning is non-refundable once preparation begins, except where required by law. Issues attributable to our calibration will be addressed through adjustments or retuning at no additional charge for the originally agreed vehicle configuration and requirements.
Changes to hardware, fuel, ECU software or vehicle configuration after ordering may require additional paid tuning.
Your quote will identify whether the order is standard or custom tuning before payment. For refund requests or tuning support, contact ecuprogram@gmail.com with your order details.
Nothing in this policy limits rights or remedies available under applicable law.